In the News

DFS revamps online customer experience with AI-powered chatbot technology.

Furniture retailer DFS deploys CM.com artificial intelligence powered chatbot technology.

DFS revamps online customer experience with AI-powered chatbot technology.

DFS has launched AI chatbot Sofia to automate conversations and deliver exceptional customer experiences.

DFS has announced the launch of a new AI chatbot called Sofia with CM.com.

Retail brands are sending more than two-thirds of consumers irrelevant messages.

The vast majority of consumers receive irrelevant messages from brands.

Retail marketers in dock over customer bombardment as two-thirds of consumers being sent irrelevant messages.

Despite a proliferation of messaging tech, two-thirds of consumers being sent irrelevant messages by retail brands.

Bombarded! Consumers are being sent irrelevant messages and notifications by retail brands.

How good is your UX? Customers want a seamless, straightforward and transparent experience.

Automation is often billed as a silver bullet for teams struggling with faltering productivity. Instead, it should be thought of as a buffer.

AI and housing communications: for housing providers, communication with tenants is set to advance.

The Cost Admin: UK managers lose seven working days every year answering admin questions from employees.

UK managers lose seven working days every year answering admin questions from employees – and a quarter of them are suffering from increased stress.

UK managers lose seven working days every year answering admin questions.

A quarter (24%) of UK managers are suffering with increased stress due to the additional pressures that come with dealing with general employee queries.

UK managers lose seven working days every year answering admin questions from employees.

Automation can provide the solution for housing associations looking to take customer service to the next level.

The ChatGPT effect: How conversational AI is transforming the property industry.

CM.com announces two key partnerships with Ibiza club Amnesia, and TixBox, ticketing partner for Alchemy Project.

CM.com announces new deals with Amnesia, Ibiza and Tixbox, Middle East & North Africa.

Comment: ChatGPT is a playground, not a product. But its possibilities are endless.

CM.com's Country Manager, James Matthews, discusses the role of ChatGPT in the future of customer service.

Comment: Frontier closes call centres and goes fully digital: a good move?

Comment: How should airlines rebuild their reputation and trust with passengers?

CM.com’s Head of Sport & Partnerships, Sam Windridge, discusses the direction of sports marketing in 2023.

New Business Bulletin: impact.com, OutSystems, CM.com, Interbrand and many more.

New study finds that 1 in 3 music fans plan to visit fewer live events in 2023.

Half of enquires to travel companies fail to get a response | CM.com report.

Half of UK live music fans can’t afford to attend gigs | CM.com report.

New report finds one in three UK music fans plan to go to fewer live music events in 2023.

One in three UK music fans plan to go to less live music events in 2023.

‘The future of live’ Exploring the new normal in the live events industry.

Gen Z is crucial to solving the customer service tech skills shortage in the contact centre.

Next, M&S, B&Q offer best customer communication, but most UK retailers fail to answer consumers

42 per cent of customer queries to leading UK retailers go unanswered.

Marketing budgets, customer queries and male representation: 5 interesting stats to start your week.

Who cares? UK retailers ignoring four out of every ten customer service calls.

Why are we waiting? Retailers in dock over CX failings | CM.com report.

42% Of Customer Queries To UK Retailers Go Unanswered | CM.com report.

42 per cent of customer queries to leading UK retailers go unanswered.

The impact of customer service on retail success| CM.com retail report.

Opinion: Reimagining the helpdesk: CX Today expert round table with CM.com.

Over a third of customer enquiries to UK’s airlines go unanswered | CM.com report.

UK’s top airlines ignoring customers despite summer chaos | CM.com report.

CIPR | CM.com opinion piece: The reputational cost of summer airport chaos.

Heathrow flight cancellations: Why 30 flights have been cancelled today affecting 6,400 passengers.

Comment: Airport chaos is as much a reputation crisis as it is a travel crisis.

Opinion: How conversational commerce is transforming the post-pandemic property industry.

CM.com named ‘Leading Challenger’ in Mobile Voice by Juniper Research.

New Business Bulletin: Bloomberg Media, Astound Commerce, CM.com and many more.

Glamorgan County Cricket Club appoints CM.com as an exclusive ticketing partner.