Charities
of charities have started offering online services in response to Covid-19 (The Charity Digital Skills Report 2021)
of charities have deployed digital to speak to new audiences (The Charity Digital Skills Report 2021)
of charities now have a digital strategy in place (The Charity Digital Skills Report 2021)
of all donations were digital in 2020 and this is likely to increase again in 2021 (Global Trends in Giving survey 2020)
Fundraisers that are constrained by time need speed and efficiency. CM.com enables them to quickly set-up and seamlessly scale-up. Our proven infrastructure is able to handle large amounts of simultaneous calls, messages and payment transactions.
With our global presence we are able to facilitate global fundraising campaigns. Our messaging and customer engagement solutions can help you reach your donors all over the world. Our local offices can help you choose the right channels and for each region.
Local charities need strong engagement with their local community and CM.com helps them do that. Cloud software such as the Customer Data Platform enables charities to personalise their customer interactions, be more relevant and increase donor retention.
Let your supporters communicate with you via their preferred messaging channel.
Create superior experiences that increase volunteer engagement and activity.
Choose your payment methods and accept payments on any channel or device.
Manage all conversations efficiently with supporters in one Omnichannel Inbox.
With the right software you can answer all of your supporters questions.
Supporters want to hear about the latest fundraising activites. Ensure you promote your fun run, music event and quiz night where your supporters are. Reach your supporters, automate conversations and share new fundraising events on their preferred mobile messaging channel. CM.com's Mobile Marketing Cloud enables you to build omnichannel marketing campaigns via Email, SMS, Push, WhatsApp, Apple Messages for Business, and Voice.
Mobile Marketing CloudSupporters want simple payment methods for fast and easy donations. Remove the friction and allow your donors to pay the way they want to. Get started with the payment methods available from the CM.com platform via Visa, Mastercard, PayPal and more.
Payments PlatformOmnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one Customer Service Software to deliver superior experiences, engage volunteers, and increase supporter satisfaction.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
We'd love to help your charity realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
Talk to SalesOur customersLet’s be real, no-one gets into organising events because they’re passionate about data. But the reality is if you don’t take proper care of your attendee data, or even worse give it away to third-party ticketing platforms, you’re undermining all of your efforts. Attendee data provides a treasure trove of insights to draw upon, but only when it’s well-maintained, easy to access and working for you rather than against you. Frustratingly, depending on which ticketing platform you use, that’s not always the case. Not sold that first-party data is the way to go? Let’s explore how having full control of your attendee data can fuel growth and transform your event strategy.
Over the past five years, we’ve made it our mission to stay ahead by adapting quickly to change and seizing new opportunities. Despite the challenges—like the global pandemic—we kept growing by staying flexible and making smart decisions. In this final blog celebrating 25 years of CM.com, we look back at a time when we showed, again and again, how we could offer innovative solutions and strengthen our organisation.
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
Securing online accounts, data and users is a must in business today. At least, if you don't want to end up as the next security breach headline in the papers. But simply implementing a few, disconnected security measures isn't always enough. Loose apps and services become vulnerable to fraud and are often cost-inefficient. That's why CM.com now offers a one-stop-shop to safely secure your business: Verification API.
In the same way that growing your event feels inevitable when you’re deep in promo mode and the ticket sales are rolling in, the opposite is true when you don’t have anything specific to promote. The off-season can be a barren time for promoters, short of the marketing ammunition that an upcoming event naturally provides. But it doesn’t have to be. Below, we give you the insights and tactics you need to keep up momentum even when you don’t have any events on sale. If the time has come to put in place a more sustainable event strategy, one that goes beyond the sugar rush of ticket sales and social media growth, then this one’s for you.
The WhatsApp Business Platform pricing is based on conversation categories with corresponding fees, however, recently, Meta has announced some upcoming pricing changes for 2024 and 2025. What does this mean for you and your business? Read all about the pricing model in this blog.
Customer communication via SMS has become an integral part of the modern business landscape. In recent years, however, criminals have used SMS to steal data and money from both businesses and customers. But, to combat this, there's a new convenient, fast verification method to help businesses secure online accounts: Number Verify.
Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximise sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimising everything from promotions to logistics and 24/7 customer service to ensure a seamless experience and increase customer loyalty.
CM.com started as an SMS provider, yet today, we offer an integrated customer engagement platform to drive meaningful business interactions. Over the past 25 years, we have been assembling this platform piece by piece, with each innovation, product and acquisition adding to the bigger picture. Let’s explore how these puzzle pieces have come together to build the CM.com of today.
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