Healthcare
The COVID-19 pandemic sparked a big growth in telehealth usage as consumers and providers sought ways to safely access and deliver healthcare (McKinsey)
64% of EU health care providers reported that their organisation had increased its adoption of digital technologies to provide virtual support for patients (Deloitte)
The pandemic has opened doors for AI and digital technologies to solve complex problems and offer more tailored healthcare experiences (Pharmavoice)
Your patients want to talk to you on their favourite channel. Make sure they can using CM.com's mobile messaging channels.
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Healthcare services play a very important role in providing diagnosis, treatment, and medical services to their patients. It is essential to keep patients informed at all times which is why communication is key.
Providing the right equipment to patients is vital to their health and treatment. Since eHealth and portable health gadgets are more often directly sold to patients, communication is more important. Make sure you inform and support your patients.
Help patients make informed decisions. Everyone deserves the insurance and the care that best fits them. Offering the best possible customer experience not only increases patient engagement and retention but also improves care.
Reminding patients to refill prescriptions and providing relevant follow-up information is vital. Ensure your organisation can become more efficient with patient communication.
Missed appointments impact the time, resources and money spend.
Think of channels like SMS, WhatsApp, Facebook Messenger, Voice and more.
Automate your conversations with AI chatbots.
Patients expect that care is available when it's safe and suits their preferred time and place. Next to that, it is expected to connect with patients through their preferred channels.
When it comes to health and patient information, data security is crucial. Providing an online infrastructure for communication comes with great responsibility. Therefore, ensuring the availability, integrity and confidentiality is top priority.
Discover our solutionsRCS enables safer and more complete communication, e.g., through additional (GIF) images, audio, video, added (appointment) links or documents.
Learn more about RCSOmnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one Customer Service Software to deliver superior experiences, engage volunteers, and increase supporter satisfaction.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
Your patients expect a great customer experience. Be ready to deliver a unique experience across their healthcare journey. Take your first step and contact our healthcare experts.
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