Housing
During the enquiry stage potential customers will have lots of questions. Automating responses with a chatbot can engage with prospective customers and take the load off your busy customer service team.
Making the contract signing process as painless and seamless as possible is one way to ensure you’re not the cause of any hold up, or the reason for the buyer or vendor backing out. CM.com’s Sign solution allows you to manage digital signatures effectively.
Communication post-move is key. Residents are likely going to have questions and complaints when they first move in, so ensuring you're available when they need you helps create a smooth customer experience and increases brand advocacy.
No industry is immune to technological advances, but housing appears to have been comparatively slower to adopt new trends. This is changing! Proptech is gaining momentum and changing the way we buy, sell, and interact with our properties.
What is Proptech?Chatbots in HousingThanks to Sign you can let your real estate customers sign a contract whenever and wherever they want.
New generations want to be able to sign at any time using any device and channel, including WhatsApp. As an agent you want signed contracts back quicker.
Sign is a simple, easily implementable solution...
Immediately improves efficiencies and turnaround
Invoicing based on results: only pay for a fully signed document
All documents are 100% secure and legally binding
As the first Voicebot customer for CM.com in the UK, housing association VIVID is a true innovator in its sector.
Orbit wanted to free up its customer service team to deliver real value. Our Mobile Service Cloud had the answer by putting chatbots at the heart of its customer service offering.
We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
Talk to SalesOur customersThe WhatsApp Business verification badge, also known as the green tick, is the official badge for Meta verified business accounts. It helps users to distinguish between authentic businesses and fake accounts. Many users place high value on the green tick and brands sporting this badge will see a positive impact on their business. But how can your business apply for the verification badge? Read all about it below.
Cybercrime is on the rise. Criminals attempt to impersonate trusted businesses to extract personal details, login credentials and even banking information from customers. As a result, the trust between customers and businesses is damaged. So, how can you help your customers know which messages are legitimate? RCS Business offers verified sender profiles, helping customers identify official business accounts and engage with businesses with confidence.
RCS (Rich Communication Services) is a rising star among conversational channels. It combines the reliability of SMS with the added benefits of rich media and interactive features from modern messaging apps. Yet, its only hiccup was that RCS didn't have the same reach without support from Apple's iOS. Well, until now, Apple has now confirmed it will support RCS in iOS 18.
As a member of the customer service team, you stand on the frontline of customer interaction every day. In a world where customers demand quick and personalised service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible.
Using SMS for customer service enables service agents to connect with your customers and using templates not only saves time but also lets agents create personalised, on-brand communications with just a few clicks. In this blog, we’ll share SMS customer service templates you can use to give your customers the information they need — fast.
Add SMS to your contact centre to help your agents connect with your customers, tackle more conversations at a time without losing personal touch and gain valuable insights with streamlined feedback surveys to enhance customer satisfaction rates.
The rewards of running immersive events – those that are highly conceptual and bring the attendee behind the curtain – can be exciting. Attendees want to be a part of them, journalists want to write about them, and events teams can’t wait to get creative. But immersive events need to deliver an experience! And not just at the event itself. Because experience-hungry consumers demand that the immersion begins well before the day – with every touchpoint fuelling their anticipation and excitement for what’s to come. One misstep – a rogue SMS or confusing customer journey – and the whole thing falls down. One organiser that has successfully run the high-wire of immersive events is Raptor, a marketing agency who were tasked by Jagermeister to put on a series of multi-city parties for students. Here, we unpick the nuts and bolts of their strategy – and the smart automations that made it all flow seamlessly.
In the current digital era, technological and online advances are rapidly growing, creating new ways for businesses to engage their customers. Unfortunately, where there is growth, there will be criminals trying to steal some of the profits. Protecting business data, customer information and online accounts is a priority for every modern business. SMS security can help protect your business and your customers from online fraud and cybercrime.
We all want to get our brand messages out there. We want to engage with our customers, raise brand awareness and connect with our target audience. But how? Provide meaningful and relevant customer experiences to help grow your business and safeguard the way you communicate with both customers and potential customers with WhatsApp. In this blog, we'll explore how to create quality customer engagement with the WhatsApp Business Platform.
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