Start your journey to first-class customer service

Engage in conversations anywhere in the world, in any timezone, and in the way that works best for your customer.

leisure-travel industry hero medium
Industries next icon Leisure & Travel

How CM.com can help your business

Guests can reach you easily, anytime, anywhere via their favourite channel.

Our products allow you to respond quickly, contributing to a carefree vacation.

Tailor communications to your customer, where they are and what they're doing.

Travellers have many questions, with the right software you can answer them all.

Scale-up in peak season by automating elements of your customer contact.

TRUSTED BY BRANDS WORLDWIDE

Dutch open
Glamorgan
Heineken
RV Share
Moco museum
Tui
KFC

Travel & Leisure segments CM.com serves

Travel agencies and transportation

Travel agencies and transportation

The main need of this tech-savvy industry is a reliable and future-proof system. CM.com's technology enables it to quickly set up and seamlessly scale up. Our proven infrastructure can handle large amounts of calls, messages, and payment transactions.

Theatres, museums, parks, zoos and more

Theatres, museums, parks, zoos and more

Visitors have a broad range of choices for fun activities. Be unique by engaging current and potential customers in new ways. Go beyond the physical ways of interacting and reach them via different online messaging channels.

Hospitality, restaurants and hotels

Hospitality, restaurants and hotels

The hospitality industry is very guest-oriented. Delivering the best service is a top priority. This goes beyond the hotel lobby, and should also include all online interaction. Provide a seamless mobile customer journey and take the next step in hospitality.

Mobile Marketing Cloud

Create first-class customer experiences

Guests want to enjoy themselves. From the booking to the journey and the stay at the destination. They need to be able to rely on the service you offer to make their vacation unforgettable.

Empower your marketers to create first-class customer experiences that increase engagement and conversion. Our Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. 

Mobile Marketing Cloud
Staying in touch is important.

Be there for your customers, anytime, anywhere

When can your customers reach you? 9 to 5? 24/7? 365 days a year? Now that your customers can contact you from anywhere in the world, at any time, on any device and on any platform, you need to expand your traditional messaging channels beyond phone or email.

You need WhatsApp, Facebook Messenger, Apple Messages for Business, Viber, and other instant messaging channels. Thankfully, our Mobile Service Cloud can help you implement all of them in one, easy-to-use dashboard.

Mobile Service Cloud

Deliver personalised customer engagements 

We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

Talk to SalesOur customers

Related articles

Live 5 ways to optimize customer service in leisure
Feb 10, 2025 • Customer Experience

Eight essential tips to improve your customer service contact page

Your contact page is the ultimate business card for your customer service team, providing a direct connection to agents when needed. It plays a crucial part in the customer experience and offers your business a chance to enhance the user journey from the start or to resolve any issues that may occur. But how? These pages need to be well-designed, easy to use and informative. In this blog, Customer Success Manager Simone Dierdorp explores eight steps to improve your customer service contact page.

introducing-your-customizable-verification-solution-hero
Jan 27, 2025 • Security

Introducing your customisable Verification Solution

Ensuring secure and convenient online interactions is more important than ever. Every business has unique needs when it comes to protecting its digital space and customer interactions, and different needs require different solutions. That's why CM.com has introduced its "Build Your Own Verification", a flexible and customisable verification tailored to each business's specific needs.

blog-email-open-rates
Jan 13, 2025 • Customer Experience

Customer engagement technology trends in 2025

As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalised interactions and instant responses across every channel.

buyer-personas
Dec 18, 2024 • Live

Buyer personas work for events, too. Here’s how to create them

The event organisers that are killing it share a common quality: they understand their core audience inside-out. Developing Buyer Personas – essentially, detailed profiles of your target audience – is a smart step towards this. The process of putting them together makes you think critically about your audience, while the personas themselves can be used to guide everything from curation to promo. Let’s break down what goes into a winning Buyer Persona and explore how you can use them to fuel ticket sales and grow your events business.

convert-customer-conversations-this-christmas
Dec 09, 2024 • Instant Messaging

Convert customer conversations with five essential use cases this Christmas

The holiday season is here, bringing a valuable opportunity to connect with customers in a more meaningful and personalised way. By using messaging channels like WhatsApp, RCS and SMS, your business can stand out by delivering curated offers, support, smart deals and festive cheer directly to your customers' phones. These interactions can create a memorable customer experience. In this blog, we’ll explore how leveraging these channels can not only enhance customer satisfaction but drive sales during the busiest time of the year.

mobile-identity-service-hero
Dec 02, 2024 • Authentication

Leveraging Mobile Identity Services to know your customers

With cybercrime on the rise and rules and regulations rightfully getting stricter each year, you as a business must keep up with the pace of online security. Traditionally, a lot of organisations apply Multi- or Two-Factor Authentication (MFA or 2FA) to secure accounts and protect sensitive data. And for a lot of cases, it works well. But, to truly know your customers, Mobile Identity Services can help.

an-intro-to-rcs-messaging-for-marketers
Nov 25, 2024 • Messaging

Multichannel, omnichannel, cross-channel and single channel: what’s the difference?

Surely, we’ve all heard the terms multichannel and omnichannel before. And sometimes even cross-channel or single-channel. It seems like these terms are often used interchangeably, making it hard to understand what’s what. It is, however, very important to know the difference between these terms when talking about customer communication, because it can truly make or break the customer experience.

attendee-data
Nov 21, 2024 • Live

Attendee data is your secret weapon – own it

Let’s be real, no-one gets into organising events because they’re passionate about data. But the reality is if you don’t take proper care of your attendee data, or even worse give it away to third-party ticketing platforms, you’re undermining all of your efforts. Attendee data provides a treasure trove of insights to draw upon, but only when it’s well-maintained, easy to access and working for you rather than against you. Frustratingly, depending on which ticketing platform you use, that’s not always the case. Not sold that first-party data is the way to go? Let’s explore how having full control of your attendee data can fuel growth and transform your event strategy.

ringing-the-bell-cmcom
Nov 18, 2024 • CM.com

Crisis sparks creativity: how CM.com turns challenges into growth

Over the past five years, we’ve made it our mission to stay ahead by adapting quickly to change and seizing new opportunities. Despite the challenges—like the global pandemic—we kept growing by staying flexible and making smart decisions. In this final blog celebrating 25 years of CM.com, we look back at a time when we showed, again and again, how we could offer innovative solutions and strengthen our organisation.

Is this region a better fit for you?
Go
close icon