Logistics & Transport
of industry leaders are improving customer experience. 85% are not able to define a differentiated experience (KMPG).
A global shipment can involve >200 interactions between companies and customers (Deloitte).
of companies say a lack of digital culture and training is the main challenge for digital transformation (PWC).
Delivery is expected within hours, with a 24/7 zero-fiction service level next to it.
Your customers want to talk to you on their favourite channel. Make sure they can, by using CM.com's mobile messaging channels.
Speak to an expertOur solutions
Fleets are made up of multiple small moving parts. Stay connected and communicate with your whole fleet to maximise efficiency, increase productivity, improve driver safety and monitor vehicle maintenance.
Improving the customer experience remains a key strategy for growth within the industry. Our solutions enable personalised customer communications like delivery notifications, customer service and conversational AI.
With increasing customer expectations, parcel services need to increase customer experience and transparency. Our communication and customer service solutions provide exactly that.
Interact with your customers through their preferred channel via one Agent Inbox, or automate your conversations with a chatbot.
Meet your target audience on the channels that they use for a personalised and improved customer journey. Think of channels like SMS, WhatsApp, Facebook Messenger and more.
Automate your conversations with AI chatbots.
DHL Parcel Benelux uses chatbot Tracy to communicate with both shippers and recipients; from businesses and consumers.
Radius Payment Solutions uses our solutions to provide omni-channel messaging for its huge roster of customers.
SMS keeps drivers connected at all times. The BMW Group uses our SMS gateway solution for their ConnectedDrive services.
DHL Parcel Benelux created Tracy to help customers and businesses stay up-to-date about their parcels. Whether receiving or shipping a package, Tracy can help you.
Watch the demo video with Arman van Lieshout, Conversational AI Cloud product manager, to discover more.
Read the case studyOmnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one customer service software to deliver superior experiences, engage customers, and increase happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
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