Retail
With omnichannel marketing, chatbots and customer service all under one roof, you can do everything in one single dashboard.
Unlock your customer data and automate your mobile marketing with a Customer Data Platform and personalised workflows.
Automate Where Is My Order (WISMO) and return requests with scripted chatbots, AI chatbots and voicebots.
Empower your agents to deliver exceptional customer support, on any channel, with all-in-one customer service software.
Wouldn’t your team’s time be better spent creating meaningful moments with your customers rather than dealing with the everyday?
Once you begin to automate your customer service processes, including Where's My Order (WISMO) requests and returns, with retail chatbots, you give your team the gift of time. And great things can happen when you provide them with the time to interact with customers meaningfully.
While Revolution Beauty's support team has always done a good job of serving customers, they knew that they could be more efficient.
With millions of fans, followers, and customers, the brand interacts with hundreds of people each day. This means constantly receiving messages and requests through its website, social media accounts, email, and more.
50% productivity boost compared to previous ticketing system
Backlog of over 2,000 messages slashed in 14 days
Service reps can now each handle 15 messages per hour
As Missguided began to experience tremendous growth, the main contact channels – live chat, email and social – became flooded. The answer was simple. A chatbot reduced the burden on customer service team and allowed them to focus on what really matters.
80% of engagements now happen via a chatbot
14% reduction in contacts and the associated costs
8 weeks to complete the project
We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
Talk to SalesOur customersThe WhatsApp Business verification badge, also known as the green tick, is the official badge for Meta verified business accounts. It helps users to distinguish between authentic businesses and fake accounts. Many users place high value on the green tick and brands sporting this badge will see a positive impact on their business. But how can your business apply for the verification badge? Read all about it below.
Cybercrime is on the rise. Criminals attempt to impersonate trusted businesses to extract personal details, login credentials and even banking information from customers. As a result, the trust between customers and businesses is damaged. So, how can you help your customers know which messages are legitimate? RCS Business offers verified sender profiles, helping customers identify official business accounts and engage with businesses with confidence.
RCS (Rich Communication Services) is a rising star among conversational channels. It combines the reliability of SMS with the added benefits of rich media and interactive features from modern messaging apps. Yet, its only hiccup was that RCS didn't have the same reach without support from Apple's iOS. Well, until now, Apple has now confirmed it will support RCS in iOS 18.
As a member of the customer service team, you stand on the frontline of customer interaction every day. In a world where customers demand quick and personalised service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible.
Using SMS for customer service enables service agents to connect with your customers and using templates not only saves time but also lets agents create personalised, on-brand communications with just a few clicks. In this blog, we’ll share SMS customer service templates you can use to give your customers the information they need — fast.
Add SMS to your contact centre to help your agents connect with your customers, tackle more conversations at a time without losing personal touch and gain valuable insights with streamlined feedback surveys to enhance customer satisfaction rates.
The rewards of running immersive events – those that are highly conceptual and bring the attendee behind the curtain – can be exciting. Attendees want to be a part of them, journalists want to write about them, and events teams can’t wait to get creative. But immersive events need to deliver an experience! And not just at the event itself. Because experience-hungry consumers demand that the immersion begins well before the day – with every touchpoint fuelling their anticipation and excitement for what’s to come. One misstep – a rogue SMS or confusing customer journey – and the whole thing falls down. One organiser that has successfully run the high-wire of immersive events is Raptor, a marketing agency who were tasked by Jagermeister to put on a series of multi-city parties for students. Here, we unpick the nuts and bolts of their strategy – and the smart automations that made it all flow seamlessly.
In the current digital era, technological and online advances are rapidly growing, creating new ways for businesses to engage their customers. Unfortunately, where there is growth, there will be criminals trying to steal some of the profits. Protecting business data, customer information and online accounts is a priority for every modern business. SMS security can help protect your business and your customers from online fraud and cybercrime.
We all want to get our brand messages out there. We want to engage with our customers, raise brand awareness and connect with our target audience. But how? Provide meaningful and relevant customer experiences to help grow your business and safeguard the way you communicate with both customers and potential customers with WhatsApp. In this blog, we'll explore how to create quality customer engagement with the WhatsApp Business Platform.
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