Telecommunications
Mobile customers saw average wait times of 2 mins 7 secs (up from 1 minute 18 seconds the previous year (Ofcom)
The cost of acquiring new customers is up to 25 times higher than the cost of retaining them (Database Marketing Institute)
Only half of broadband (52%) and mobile (57%) customers are satisfied with how their complaints are handled (Ofcom)
Telecommunications has historically experienced an average churn rate of 30% to 35% (IGI Global)
Your customers want to talk to you on their favourite channels. Make sure they can by using CM.com's mobile messaging channels.
Speak to an expertOur solutions
Customers are empowered by digital technology. They expect personalised communications, offers, and services - based on their usage and contract. Customer experience is key to reduce churn rates. Companies that can meet these needs thrive.
Wireless communications is a fast-growing sector within telecommunications; more and more communications are shifting to mobile devices. Companies need to meet customer expectations and their demand for quick, reliable service.
High competition, innovative new companies, and the rising need for sustainability demand changes in telecommunications equipment. Larger companies dealing with equipment need to ensure clear communication with clients and external suppliers.
Let customers decide how, when, and where they contact you with an AI chatbot
Personalise comms based on customers' preferences, usage, and contracts
Reach your customers on their preferred messaging channels including WhatsApp
Streamline all conversations to increase quality with one omnichannel inbox
Leave no question unanswered and keep loyal customers happy and engaged
More than ever, customers expect answers fast, anytime, anywhere. In particular, digitally-native consumers value self-service solutions and the ability to source information and solve problems themselves. Our Conversational AI Cloud platform empowers customers with all the information they need — from how to renew their account, to typical internet speeds, and the discounts they’re entitled to via automation.
Conversational AI CloudOmnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
Talk to SalesOur customersThe holiday season is here, bringing a valuable opportunity to connect with customers in a more meaningful and personalised way. By using messaging channels like WhatsApp, RCS and SMS, your business can stand out by delivering curated offers, support, smart deals and festive cheer directly to your customers' phones. These interactions can create a memorable customer experience. In this blog, we’ll explore how leveraging these channels can not only enhance customer satisfaction but drive sales during the busiest time of the year.
With cybercrime on the rise and rules and regulations rightfully getting stricter each year, you as a business must keep up with the pace of online security. Traditionally, a lot of organisations apply Multi- or Two-Factor Authentication (MFA or 2FA) to secure accounts and protect sensitive data. And for a lot of cases, it works well. But, to truly know your customers, Mobile Identity Services can help.
Surely, we’ve all heard the terms multichannel and omnichannel before. And sometimes even cross-channel or single-channel. It seems like these terms are often used interchangeably, making it hard to understand what’s what. It is, however, very important to know the difference between these terms when talking about customer communication, because it can truly make or break the customer experience.
Let’s be real, no-one gets into organising events because they’re passionate about data. But the reality is if you don’t take proper care of your attendee data, or even worse give it away to third-party ticketing platforms, you’re undermining all of your efforts. Attendee data provides a treasure trove of insights to draw upon, but only when it’s well-maintained, easy to access and working for you rather than against you. Frustratingly, depending on which ticketing platform you use, that’s not always the case. Not sold that first-party data is the way to go? Let’s explore how having full control of your attendee data can fuel growth and transform your event strategy.
Over the past five years, we’ve made it our mission to stay ahead by adapting quickly to change and seizing new opportunities. Despite the challenges—like the global pandemic—we kept growing by staying flexible and making smart decisions. In this final blog celebrating 25 years of CM.com, we look back at a time when we showed, again and again, how we could offer innovative solutions and strengthen our organisation.
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
Securing online accounts, data and users is a must in business today. At least, if you don't want to end up as the next security breach headline in the papers. But simply implementing a few, disconnected security measures isn't always enough. Loose apps and services become vulnerable to fraud and are often cost-inefficient. That's why CM.com now offers a one-stop-shop to safely secure your business: Verification API.
In the same way that growing your event feels inevitable when you’re deep in promo mode and the ticket sales are rolling in, the opposite is true when you don’t have anything specific to promote. The off-season can be a barren time for promoters, short of the marketing ammunition that an upcoming event naturally provides. But it doesn’t have to be. Below, we give you the insights and tactics you need to keep up momentum even when you don’t have any events on sale. If the time has come to put in place a more sustainable event strategy, one that goes beyond the sugar rush of ticket sales and social media growth, then this one’s for you.
The WhatsApp Business Platform pricing is based on conversation categories with corresponding fees, however, recently, Meta has announced some upcoming pricing changes for 2024 and 2025. What does this mean for you and your business? Read all about the pricing model in this blog.
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