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Camilla Holroyd

Recent Press Releases

notre-dame cm.com ticketing & communication

Mar 11, 2025 • Live

Notre-Dame Cathedral in Paris Implements Digital Reservation System for its Reopening

Notre-Dame Cathedral has partnered with CM.com to implement a free digital time-slot reservation system as part of its reopening. After 5 years of restoration following the fire in April 2019, Notre-Dame has reopened its doors to welcome millions of worshippers and visitors.

Dec 19, 2024 • Live

CM.com partners with Necto Future Group to provide the ticketing platform for 50 Cent UK show

CM.com, a leading global provider of live event and customer engagement solutions, is proud to announce its collaboration with Necto Future Group in supporting the upcoming UK show of US hip-hop legend 50 Cent. 50 Cent will headline Tottenham Hotspur Stadium on the 3rd July 2025 alongside Mary J Blige, with support from Davido, to a crowd of 60,000 fans. As part of the collaboration, Necto Future Group will leverage CM.com’s ticketing and event management technology to deliver a memorable fan experience for attendees.

Jan 03, 2024 • Customer Experience

CM.com and NOC*NSF close multi-year deal for TeamNL Houses during the Olympic Games

In 2024, the Olympic and Paralympic Games will take place in Paris. During these spectacular events, NOC*NSF, with the TeamNL Houses, will establish a meeting place for Dutch fans to come together and enjoy matches and celebrations. CM.com and NOC*NSF have entered into a multi-year deal to fully support this initiative, with CM.com assisting in creating the ultimate fan experience before, during, and after the event through ticketing, an event app, and mobile communication.

unveils-groundbreaking-safeguard-feature-to-combat-artificially-inflated-traffic-ait-fraud

Sep 26, 2023 • CM.com

CM.com unveils 'Safeguard' feature to combat Artificially Inflated Traffic (AIT) fraud

CM.com is proud to announce the launch of its cutting-edge feature, 'Safeguard: Destination Management.' This innovative addition to the company's robust platform empowers customers to protect themselves against artificially inflated traffic (AIT) fraud by managing messaging traffic to specific destinations.

Engagement platform generative ai engine

Sep 15, 2023 • CM.com

CM.com celebrates launch of Generative AI Engine: revolutionising customer engagement

CM.com is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.

Jul 12, 2023 • Chatbots

DFS revamps online customer experience with CM.com’s AI-powered chatbot technology

The partnership sees DFS integrate the ‘Sofia’ chatbot into their online customer service.

Research report press release about personalization

Jun 27, 2023 • Research

Bombarded! Over two-thirds of consumers are still being sent irrelevant messages by retailers

New study reveals consumer frustration with personalisation efforts is harming overall brand perception.

Generative ai press release with conversational ai cloud

Jun 22, 2023 • AI

CM.com is launching advanced cross-product Generative AI capabilities

CM.com announces the kickstart of its new cross-product Generative AI platform with ten leading customers.

Apr 17, 2023 • Research

UK managers lose seven working days every year answering admin questions from employees

Study reveals 85% of employees surveyed feel that information on general procedures is not easily accessible.

Apr 12, 2023 • CM.com

CM.com integrates Generative AI into its platform to increase efficiency for business users

CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.

Feb 16, 2023 • Ticketing

CM.com announces new deals with Amnesia (Ibiza) and TixBox (MENA)

CM.com today announces two new deals with Ibiza institution Amnesia, and TixBox, the ticketing partner for Alchemy Project who are a leading entertainment company in the Middle East and North Africa.

Nov 24, 2022 • Customer Experience

75% of UK consumers only reach out to customer service as a last resort

Study reveals 79% of UK respondents say they only make a phone call when it’s urgent.

Nov 03, 2022 • Ticketing

The Future of Live Research Report | Exploring the new normal in the live events industry

Today CM.com launch a brand new report summarising the results from a nationwide, representative survey looking at the shifting attitudes and behaviours of live music fans in the UK.

Nov 02, 2022 • Mobile Service Cloud

CM.com and Shopware announce partnership for further expansion

CM.com, a global leader in cloud software for conversational commerce, is partnering with Shopware, a provider of an open-source eCommerce platform.

convers-ai-tional-nation-travel-press-release

Oct 20, 2022 • Research

Almost half of customer enquires to leading UK travel companies fail to get a response

Study reveals that just 20% of travel companies only provide 24-hour customer support.

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