CM.com is proud to announce the launch of its cutting-edge feature, 'Safeguard: Destination Management.' This innovative addition to the company's robust platform empowers customers to protect themselves against artificially inflated traffic (AIT) fraud by managing messaging traffic to specific destinations.
CM.com is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.
The partnership sees DFS integrate the ‘Sofia’ chatbot into their online customer service.
New study reveals consumer frustration with personalisation efforts is harming overall brand perception.
CM.com announces the kickstart of its new cross-product Generative AI platform with ten leading customers.
Study reveals 85% of employees surveyed feel that information on general procedures is not easily accessible.
CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.
CM.com today announces two new deals with Ibiza institution Amnesia, and TixBox, the ticketing partner for Alchemy Project who are a leading entertainment company in the Middle East and North Africa.
Study reveals 79% of UK respondents say they only make a phone call when it’s urgent.
Today CM.com launch a brand new report summarising the results from a nationwide, representative survey looking at the shifting attitudes and behaviours of live music fans in the UK.
CM.com, a global leader in cloud software for conversational commerce, is partnering with Shopware, a provider of an open-source eCommerce platform.
Study reveals that just 20% of travel companies only provide 24-hour customer support.
Juniper Research’s Competitor Leaderboard: CDP Vendors places CM.com as one of 14 leaders in the market.
CM.com, a global leader in cloud software for conversational commerce, today launches Voice as a channel in Mobile Service Cloud, to connect customers and companies via phone, and any messaging channel.
Study reveals correlation between retailer success and customer service commitment.
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