CM.com is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.
The partnership sees DFS integrate the ‘Sofia’ chatbot into their online customer service.
CM.com announces the kickstart of its new cross-product Generative AI platform with ten leading customers.
CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.
Study reveals 79% of UK respondents say they only make a phone call when it’s urgent.
Juniper Research ranks CM.com, a global leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.
By combining rule-based and AI technologies, Conversational AI Cloud provides highly effective services that enrich both the user and employee experience.
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