New study reveals consumer frustration with personalisation efforts is harming overall brand perception.
Study reveals 85% of employees surveyed feel that information on general procedures is not easily accessible.
Today CM.com launch a brand new report summarising the results from a nationwide, representative survey looking at the shifting attitudes and behaviours of live music fans in the UK.
Study reveals that just 20% of travel companies only provide 24-hour customer support.
Study reveals correlation between retailer success and customer service commitment.
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