Conversational Channels
Kickstart customer communication and connect your first channel with a quick and easy self-service setup, ideal for individuals or small businesses.
Manage higher traffic and centralise interactions with an omnichannel approach, ideal for businesses scaling customer communications.
Ensure comprehensive coverage with extra channels, built-in connections and enhanced security, ideal for businesses expanding globally.
Guarantee delivery with customised routing, direct operator connections, detailed insights and 24/7 support, ideal for enterprises with high-volume traffic.
Incl. 1 profile
Connection via HTTP endpoint
Expert managed global routing
Multichannel fallback
Global regulation filter
Real-time status updates via webhooks
CM.com Safeguard Basic
Platform tools and insights
Support via email
Incl. 5 profiles
All Go features included
50 messages / second throughput
Unique reference generator
Connect via mail-to-text
Support via email & phone
Incl. 15 profiles
All Basic features included
100 messages / second throughput
Connection via SMPP (up to 10)
Access to high-priority processing
Phone number sanitisation
CM.com Safeguard Enterprise
Customised media retention period
Support via email, phone and live chat
All Advanced features included
Throughput tailored to your needs up to 1000 messages / second
Connection via SMPP (unlimited)
Direct operator routes
Customised routes
Two-way encrypted connection (SSL)
Support via email, phone, live chat and dedicated Account Manager
Download our PDF to access a complete overview of the messaging subscriptions included in our Connectivity Platform, including subscription features via a detailed comparison table, platform insights and support, and any additional costs from messaging partners.
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Perfect for continuous engagement within a month with your customers. This model counts unique users with whom messages were exchanged within a calendar month.
Ideal for one-time chats with different customers with a clear start and end. This model counts all 24-hour windows messaging sessions to a unique user.
Optimal for your needs to send out single messages with limited responses. This model counts all outbound (MT) and inbound (MO) messages.
| MONTHLY ACTIVE USERS | Monthly Fee* | CONVERSATIONS | Monthly Fee* | MESSAGES | Monthly Fee* |
|---|---|---|---|---|---|
| MONTHLY ACTIVE USERS | Monthly Fee* | CONVERSATIONS | Monthly Fee* | MESSAGES | Monthly Fee* |
Up to 500 |
£ 106.05 |
Up to 1000 |
£ 78.75 |
Up to 10000 |
£ 78.75 |
Up to 1000 |
£ 159.60 |
Up to 2500 |
£ 141.75 |
Up to 25000 |
£ 141.75 |
Up to 2500 |
£ 294.00 |
Up to 5000 |
£ 214.20 |
Up to 50000 |
£ 214.20 |
Up to 5000 |
£ 446.25 |
Up to 10000 |
£ 303.45 |
Up to 100000 |
£ 303.45 |
Up to 10000 |
£ 651.00 |
Up to 25000 |
£ 561.75 |
Up to 250000 |
£ 561.75 |
> 10000 |
Contact us for custom pricing |
> 25000 |
Contact us for custom pricing |
> 250000 |
Contact us for custom pricing |
* Pricing is based on monthly billing. This does not include channel-based costs.
Connect seamlessly to our platform using industry-standard protocols. Integrate via HTTP endpoints or SMPP for bulk messaging, with regular throughput speeds and high-priority processing for critical messages.
Access 1000+ global connections with expert-managed routing for optimised messaging, channel fallback for uninterrupted communication, direct operator routes for dedicated connectivity and customised paths to meet specific needs.
Global messaging can be complex. To help, we offer convenience features that simplify operations, ensure delivery, and boost customer engagement.
Leverage our Conversational (OTT) Channels to enhance your messaging experience and engage with customers on their preferred messaging apps or platforms.
Secure your business and customer data with CM.com's advanced security features, including 2-way SSL encryption and Safeguard modules, protecting against unauthorised access, spam and data breaches.
Access message logging, analytics and conversational insights to refine communication strategies, easily manage channel configurations and integrate our Engagement Platform to improve customer experiences.
Our Connectivity Platform provides extensive support, including a knowledge base, emergency monitoring via our NOC and an online status portal, ensuring you get the most from our platform.
SMS as a main or fall-back channel to ensure delivery (SMS transaction costs apply).
Onboard new channels and stay in control of your traffic via our self-service platform.
First-class service of our support team during office hours.
Platform tools including message logging, messaging analytics, conversational analytics, channel configuration/management and our Engagement Platform
Support including access to our knowledge centre, online status portal and emergency monitoring via NOC
If you're not sure about the right subscription or bundle for your business ask our team to find the most appropriate fit for your business.
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+44 20 3868 7140
