Use SMS to increase customer engagement and satisfaction and improve account security with our fast and reliable SMS messaging platform. We deliver messages within seconds around the world through our connectivity platform on our privately owned cloud infrastructure.
Speak to an expertMessaging API trialWith 98% open rates, SMS drives Click-Through Rates (CTR) and ROI for campaigns.
Use SMS to send reminders for appointments, deliveries and late payments.
Add SMS to your contact centre to help agents connect with customers.
Use SMS One Time Passwords (OTP) to increase the security of your online data.
Our Gateway API makes it easy to send bulk SMS. Simply connect your website or application for reliable and fast global messaging – and benefit from direct carrier connections to deliver your SMS.
Discover moreReview the status, delivery and cost of all SMS
Track the success and engagement of every SMS sent
Send and receive SMS directly from your mail account
Converse with customers via two-way SMS
Combat fraud with Destination Management
Volume discount from 50,000 messages
Using SMS to send reminders to customers with returned Direct Debits, Radius has seen 48% of customers clicking on the link make payment. The result is saving an equivalent of two full-time members of staff in the credit control team.
We inform millions of consumers effectively about their food order via SMS, using the SMS Gateway of CM.com. An easy choice to inform our consumers proactively and to avoid the need to contact us and worry about their order.
SMS plays a crucial role in BMW’s ConnectedDrive services. CM.com’s global reach means we don’t have to worry about which routing or mobile network to use; CM.com takes care of it with the SMS Gateway.
SMS is useful in a variety of business situations. Anywhere you need to message customers with reliable delivery, and high readability, and where information is time-sensitive, SMS is an option. Examples of SMS use cases:
- SMS as an appointment reminder
- SMS as a planning tool
- SMS as an internal communication and notification tool
- SMS as an external marketing channel
- SMS for server notifications
- SMS as login code
- SMS for voting
- SMS for applications and requests
- SMS for donations
An SMS API is a type of API that allows your business to integrate SMS (Short Message Service) messaging into your existing software platforms. SMS APIs enable you to send or receive SMS messages quickly and easily through any website or application.
An SMS API makes it possible for your business to operate 24/7, providing customer notifications and information even outside business hours.
As a long-established technology with settled billing processes, SMS isn’t just effective – it’s low cost. While the cost per SMS varies by country, providers like CM.com enjoy global arrangements with network providers in all markets. This enables Worldwide SMS Pricing – one price per country, for all operators, with no extra fees.
An SMS Service Provider (SSP) is a company or organisation that offers SMS (Short Message Service) messaging services to businesses, individuals, and other entities. These providers operate SMS gateways, which are responsible for sending and receiving text messages between mobile devices and various applications. SMS Service Providers play a crucial role in enabling businesses to send bulk SMS messages, notifications, alerts, and other types of information to their customers or target audience.
The greatest open rates are not always reached through the latest in messaging innovations. Despite all technological possibilities, good old SMS remains the channel with the highest open rates. In 2023, SMS boasts a staggering open rate of 98%. For comparison’s sake, email marketing campaigns receive a 20% open rate.
Using SMS for customer service enables service agents to connect with your customers and using templates not only saves time but also lets agents create personalised, on-brand communications with just a few clicks. In this blog, we’ll share SMS customer service templates you can use to give your customers the information they need — fast.
Add SMS to your contact centre to help your agents connect with your customers, tackle more conversations at a time without losing personal touch and gain valuable insights with streamlined feedback surveys to enhance customer satisfaction rates.
In the current digital era, technological and online advances are rapidly growing, creating new ways for businesses to engage their customers. Unfortunately, where there is growth, there will be criminals trying to steal some of the profits. Protecting business data, customer information and online accounts is a priority for every modern business. SMS security can help protect your business and your customers from online fraud and cybercrime.
Today business communication is often reduced to quick exchanges and instant messaging, the role of SMS has become increasingly pivotal to keep conversations front of mind. One such area where SMS has proven to be a game-changer is for late payments, especially Promise to Pay (PTP) agreements. These agreements, which involve a commitment to settle a financial obligation, benefit immensely from the efficiency and immediacy that SMS brings to the table. In this blog, we will explore the power of SMS in the context of Promise to Pay agreements.
From appointment no-shows to late payments, every disruption in the flow of a business is costly in both time and money. Lost preparation time, altered schedules and the additional time taken to reschedule appointments or deliveries impact revenue, a situation any business wants to avoid. Yet, timely communication via SMS can help prevent such disruptions in your business flow. In this blog, we'll explore how SMS offers a solution and share some SMS templates.
Organisations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
Every successful eCommerce strategy should aim to optimise customer communication across the entire buying journey. Why? The customer buying journey isn't limited to the point of sale alone. It encompasses everything leading up to purchase and everything afterwards. So, businesses need to engage and assist customers during the pre-sale, purchase and post-purchase stages - via a channel available to all - to create a successful eCommerce strategy.
While SMS is one of the oldest messaging services, the rise of instant messaging channels made a dent in its traffic. Why? Compared to the newer channels with rich features, SMS is relatively basic in its features, with plain text messages and a character limit of 160. Yet in customer communication, basic is often effective. So much so, that SMS is still one of the most impactful communication channels today. But how can it add value to your business? In this blog, we explore the popularity and key use cases of this ever-lasting channel.
Data security is an integral part of any organisation. Yet, how can businesses protect sensitive information in a world where employees and customers access online accounts from multiple devices and channels? Two-Factor Authentication (2FA) is the answer.
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