Voice API
Create your own voice applications in a flexible way with easy-to-use building blocks, while remaining full control.
Build engaging voice experiences and scale and modify your call flows with a wide array of customisable features.
Benefit from significant cost savings. With our simple usage-based pricing plan you only pay for what you use.
Our Voice API Apps enable any developer to create and maintain outbound call flows. It provides the required control and flexibility to easily build your own voice applications.
Use the API from a .NET or .NET Core application
Choose your preferred programming language
Gain new insights with detailed call event data
Implement your voice functionalities with a comprehensive set of APIs or SDKs and build voice applications with our easy-to-use prefab building blocks. Use our Voice API for:
Audio notifications (billing per minute)
One Time Passwords (billing per message)
Request DTMF (billing per minute)
Our Voice API Apps are a set of pre-configured apps for outbound scenarios. Jumpstart with one of our templates, integrate quickly what you need, and get your first call out.
The Voice Management app puts you 100% in charge of your voice traffic and provides detailed insights into your usage. With your API key, you can set up calls using our Voice API, or retrieve CDRs using the CDR API.
Easily scale your Concurrent Channels and Call Setups per Second. CM.com is able to handle both your inbound as well as outbound capacity.
Get insights into detailed information about each call for anti-fraud purposes, such as timestamp, destination, surcharges, and more.
With high uptime and a redundant setup, you can rely on our highly secure and ISO 27001 certified platform with 24/7/365 support.
Get access to a range of great VoIP products and services to enhance your global voice business. Direct operator connections worldwide mean premium call quality through our global geo-redundant platform.
Talk to a Voice ExpertWouldn’t it be fascinating to put a value on service speed for your business? How much do you think it would be worth to route customers as quickly as possible to the right place? A place where their problems can be solved in record time?
Who says Gen Z and millennials don’t like to pick up the phone and call? In many cases, the telephone is the preferred customer support contact method for 69% of consumers of all ages. At the same time, Google searches for “phone number customer service” have continued to increase steadily over the past five years.
Thinking of customer service, the first image that comes to mind is people with headsets in a call centre. Those days are gone – with all messaging channels playing a vital role in our daily lives, the call centre has evolved into a contact centre. We expect to communicate with companies as we do with friends and family. Sometimes a quick chat will do, while another time you prefer a phone conversation. At CM.com we understand this. That’s why we’ve added Voice as a channel to Mobile Service Cloud: connecting customers and companies via phone, and any messaging channel. In this article, you’ll find out more about Voice in Mobile Service Cloud.
If a business process or a system can be done better, faster, and cheaper, then it makes sense to embrace it wholeheartedly. That said, what do you know about VoIP?
Microsoft Teams has become a staple of the business world. Part of its boost in popularity has been thanks to working from home becoming the norm in recent times. The fact it is currently one of the fastest growing products in the world should come as no surprise. Microsoft Teams handles internal communications, meetings and offers options for document management and app integrations. But did you know you can also use it as a platform to make business calls?
Next time you walk into your favourite brick-and-mortar store, try noting the number of service interactions you encounter in a single visit. Now, consider if you would get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting. Think — immersive, personalised experiences that grab shoppers' attention.
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. But are you making these mobile marketing errors?
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